How can we help?
Real answers from the small team building Cartly in Toronto. Email is the fastest way to reach us.
Email us
For anything at all — a bug, a wrong price, a question about your account:
support@cartlyapp.caWe read everything and reply as quickly as we can. For privacy questions, write to privacy@cartlyapp.ca.
Getting started
On iPhone: Cartly is in testing on Apple TestFlight. Join with the public link — testflight.apple.com/join/bSQfDRyP — install TestFlight if Apple asks, then install Cartly from it.
On the web: open app.cartlyapp.ca in any browser and sign in. Your lists and account are the same on web and iPhone.
Signing in: Cartly uses email sign-in with a one-time code, plus Google and Apple sign-in where available. No phone number is required.
Report a wrong price
Prices change often, and a listing can be corrected at the store after we’ve seen it. If a price in Cartly looks wrong:
- Use the report option on the product’s page in the app — it sends us the exact product, store and platform.
- Or email support@cartlyapp.ca with the product name and where you saw the different price.
Every report is checked against a fresh listing, and when a report leads to a fix we send the reporter a thank-you email.
Account help
- Didn’t get a sign-in code? Check your spam folder, wait a minute, then request a new code. Codes expire quickly by design.
- Signed in with the wrong email? Sign out from your profile, then sign in with the address you used originally — your lists are tied to your account email.
- Delete your account or data: email privacy@cartlyapp.ca from your account address and we’ll take care of it.
About the prices
Cartly compares prices that Toronto & GTA stores list on Instacart and DoorDash. The same store can price the same product differently on the two platforms, so every price in Cartly is labelled with its store and its platform. Prices vary by store, platform and day, and Cartly always shows the comparison behind a claim — if something looks off, report it and we’ll verify it.